Active Incident

Updated a few seconds ago

Thank you for visiting the PrestoSports Systems Status page. PrestoSports provides a number of different solutions that include: StretchLive for live streaming and on-demand viewing of athletic events; SIDHelp and PrestoWeb for athletic websites; PrestoStats for stats entry; PrestoCamps for camps registration management; and other solutions. When we determine that an incident has occurred that affects multiple clients, an update will be published to this site. All clients, conferences and partners may sign up for email and/or text message notifications.
Some Sites Are Loading Slowly or Timing OutOperational

Incident Status

Operational

Components

PrestoWeb

Services

PrestoAwards, PrestoCamps, PrestoSports Websites, PrestoStats, Demo Enviornment


July 11, 2025 1:00PM EDT
[Investigating] We are currently investigating an issue causing 504 Gateway Timeout errors across some sites. Our team is actively working to identify the root cause and implement a solution as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding.

July 11, 2025 7:20PM EDT
[Monitoring] We've implemented a fix and are now monitoring the situation to ensure stability. During our investigation, we identified a Distributed Denial of Service (DDoS) attack originating from the Verizon ISP network. To mitigate the issue without blocking legitimate Verizon users, we’ve deployed a temporary DNS-level CAPTCHA system. If you're accessing your site from a Verizon internet connection or Verizon mobile device, you may encounter a CAPTCHA screen. This is a temporary measure while we continue to isolate the specific offending IP addresses. Thank you for your continued patience. We'll provide further updates as needed.
Empty Access Removal NoticeOperational

Incident Status

Operational

Components

PrestoWeb

Services

PrestoSports Websites, PrestoStats


October 1, 2024 10:48AM EDT
[Monitoring] You may receive a notice via email that you've had team access removed from your account. This was sent by mistake and nothing has been removed, you can continue to use your account like normal. Please let us know if you have any issues by submitting our support form: https://www.prestosports.com/support/
PrestoStream PortalOperational

Incident Status

Operational

Components

StretchLive

Services

Portals


August 30, 2024 3:24PM EDT
[Identified] Earlier this week, we received a notification from the service that supports the PrestoStream Portal that our access to this system would be ended in the coming week. While we were already working on a solution, the service was stopped before that date. Our team has worked swiftly to redirect everyone’s streaming portal to a new page we have created that includes the embedded player, but there will be work left to do to include the functionality to allow for the complimentary streaming logins. We anticipate this will be completed by September 9. In the meantime there will not be a way to utilize complimentary logins. We understand this is a busy time of the year and the least opportune time, but know that we are working quickly to resolve this and create a new complimentary login service. Further, we will be working to migrate your existing complimentary logins to this new system. Again, we apologize for the delay in service.

PrestoWeb

PrestoAwards

Operational

PrestoCamps

Operational

PrestoPay

Operational

PrestoSports Websites

Operational

PrestoStats

Operational

SIDHelp/Black Diamond Websites

Operational

PrestoShots

Operational

PrestoMobile

Operational

Demo Enviornment

Operational

StretchLive

Live Stats

Operational

OTT Applications

Operational

Pay-Per-View Services

Operational

Portals

Operational

Streaming Infrastructure

Operational

StretchLive Backend (Admin)

Operational

Client Care & Network Operations Center

Email System

Operational

Internet Service

Operational

Phone System

Operational

Physical Location

Operational

PrestoShots

PrestoShots

Operational

1

Incidents Last 7 Days

13

Incidents Last 365 Days

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Amazon Web Services

Cloudflare

Salesforce

Status.io

Scheduled Maintenance

System Upgrades 7/15Planned Maintenance

Schedule

July 15, 2024 2:00AM - 2:30PM EDT

Components

PrestoWeb, StretchLive, PrestoShots

Services

Live Stats, OTT Applications, Pay-Per-View Services, Portals, PrestoAwards, PrestoCamps, PrestoPay, PrestoSports Websites, PrestoStats, SIDHelp/Black Diamond Websites, Streaming Infrastructure, StretchLive Backend (Admin), PrestoShots, PrestoMobile, Demo Enviornment

Description

We'll be upgrading and improving our CMS systems to help increase speed across the platform on 7/15/24 at 2am EDT. This shouldn't take longer than 30 minutes to complete these updates. Please contact us at prestosports.com/support for any questions or concerns.

History

No incidents in the last 7 days